Return & Refund Policy
At olivren, we want you to feel confident when shopping with us. If your purchase isn’t quite right, we offer 30-day free returns and exchanges on eligible orders.
30-Day Returns
You may request a return or exchange within 30 days of receiving your order.
To be eligible for a return, items should be:
- Unworn and in original condition
- Free from damage, stains, or signs of use
- Returned with original tags and packaging when applicable
- Accompanied by your order information
Free Returns & Exchanges
We offer free returns and exchanges within 30 days for eligible purchases.
If you receive an incorrect, damaged, or defective item, please contact us as soon as possible. Our customer service team will help you find a suitable solution.
Refunds
Once we receive and inspect your returned item, we will process the refund if the return meets our requirements.
Approved refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.
Exchanges
If you need a different size, color, or another eligible item, you may request an exchange within 30 days of receiving your order.
Please contact us before sending an item back so we can provide the appropriate return instructions.
How to Request a Return
To start a return or exchange, please contact us with:
- Your order number
- The item you would like to return or exchange
- The reason for your request
Email: [email protected]
Phone: (916) 753-5907
Shipping
Orders are generally shipped within 48 hours after processing.
Estimated delivery time is 5–8 days.
Contact Us
olivren
CLOTHESFORBROS LLC
5734 GRANADA BLVD
SEBRING, FL 33872
United States
Email: [email protected]
Phone: (916) 753-5907